Privacy Policy

1. Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

Full name
Date of birth
Gender, where required for travel services
Mobile phone number
Email address
Billing and communication address
Nationality
Passport information
National ID or other identification information where required
Emergency contact information

Travel & Booking Information

We may collect information related to your:

Flight bookings
Hotel reservations
Tour bookings
Visa applications
Travel dates and destinations
Passenger information
Special travel requirements or preferences

Payment Information

Payments may be processed through third-party payment gateways, banks, card processors, or other authorized payment providers. POTHIK may receive transaction-related information necessary to confirm and manage your payment.

We do not intend to store complete payment card details such as your full card number, CVV, or PIN on our servers unless specifically required and legally permitted.

2. How We Use Your Information

POTHIK may use your information to:

Process and confirm flight, hotel, tour, and other travel bookings.
Process visa applications and related services.
Communicate booking confirmations, updates, reminders, and service information.
Respond to customer inquiries and support requests.
Process payments, refunds, cancellations, and reissues.
Provide personalized travel recommendations and relevant offers.
Verify customer information where required.
Prevent fraud, unauthorized transactions, and misuse of our services.
Improve our website, products, services, and customer experience.
Comply with applicable laws, regulations, and legal requirements.

3. Sharing Your Information

POTHIK may share necessary information with trusted third parties when required to provide the requested service.

These may include:

Airlines and airline representatives
Hotels, resorts, and accommodation providers
Tour operators and local service providers
Embassies, consulates, visa application centers, and relevant authorities
Payment gateways, banks, and financial service providers
Transportation and logistics providers
Technology, hosting, communication, and customer-support service providers
Government or law-enforcement authorities where legally required

We only share information that is reasonably necessary for providing the relevant service or fulfilling a legal obligation.

POTHIK does not sell or rent customers' personal information to third parties for their independent marketing purposes.

4. Visa & Travel Documents

For visa processing and certain international travel services, customers may be required to provide sensitive travel documents, including passports, photographs, financial documents, employment information, or other supporting documents.

Such information may be shared with the relevant embassy, consulate, visa application center, immigration authority, or authorized service provider as necessary to process the application.

Customers are responsible for ensuring that all information and documents submitted to POTHIK are accurate and authentic.

5. Cookies

POTHIK may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Remember user preferences
Maintain sessions and bookings
Understand website traffic and usage
Improve website performance
Provide relevant content and marketing

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

6. Marketing Communications

With your consent, POTHIK may send you information about:

Travel packages
Flight and hotel offers
Promotional campaigns
Discounts
New services
Travel-related updates

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions in the communication or contacting POTHIK directly.

Service-related communications, such as booking confirmations, payment notifications, cancellation updates, and important travel information, may still be sent when necessary.

7. Data Security

POTHIK takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Maintain booking and transaction records
Complete visa or travel-related processes
Resolve disputes and customer-support matters
Meet accounting, legal, regulatory, and reporting requirements
Protect our legitimate business interests

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

9. Third-Party Websites & Services

Our website may contain links to third-party websites, payment gateways, airline websites, hotel websites, or other external services.

POTHIK is not responsible for the privacy practices, security, or content of third-party websites. Customers should review the privacy policies of those websites before providing personal information.

10. Children's Privacy

POTHIK's services are primarily intended for adults and travelers who can legally enter into contracts.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where such consent is required by applicable law.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Withdraw consent for certain processing activities.
Opt out of promotional communications.
Ask questions about how your information is collected or used.

Certain information may need to be retained where required by law, regulation, contractual obligations, or legitimate business purposes.

12. Changes to This Privacy Policy

POTHIK may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised "Last Updated" date.

We encourage customers to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact POTHIK through our official customer-support channels.

POTHIK
Email: pothik.xyz@gmail.com
Phone: +8801601001111
Website: www.pothik.xyz