Refund & Cancellations Policy

Flight

POTHIK follows the cancellation, refund, and reissue policies of the respective airline.
Cancellation or reissue requests must be submitted and confirmed at least 48 hours before the scheduled departure time. Requests made after this period may be subject to applicable no-show charges and airline penalties.
Customers may request cancellation or reissue by contacting POTHIK through the available customer support channels.
A POTHIK service charge may apply for cancellation, reissue, or other ticket-related services.
Any applicable airline penalties, fare differences, taxes, service charges, or other charges will be deducted from the refundable amount.
For bookings made through EMI or installment payment facilities, applicable EMI/service charges may be deducted according to the payment terms.
After successful cancellation, the customer will be eligible for a refund only after deducting all applicable airline and POTHIK charges.
Refunds, where applicable, will be processed through the same payment method/channel used for the original booking, subject to the payment provider's processing time.
Any additional payment, fare difference, or service request may be subject to applicable convenience or payment processing charges.

POTHIK follows the cancellation and refund policy of the respective hotel/property.
Cancellation requests must be submitted through POTHIK's customer support channels and will be processed according to the property's applicable terms.
Cancellation charges may apply depending on the hotel's policy, booking conditions, and the time of cancellation.
Date changes are generally not permitted for hotel bookings. Customers may be required to cancel the existing booking and make a new booking for the desired dates, subject to availability and applicable charges.
For bookings made through EMI or installment payment facilities, applicable EMI/service charges may be deducted from the refundable amount.
After cancellation, customers will receive a refund, if applicable, after deduction of all hotel and POTHIK charges.
Refunds will be processed through the same payment channel used for the original booking, subject to the relevant payment provider's processing time.

POTHIK follows the cancellation and refund policy of the respective tour operator/service provider.
Customers are advised to carefully review the cancellation policy and applicable charges for each tour before confirming their booking.
Cancellation or date-change requests should be submitted to POTHIK through the designated customer support channels.
Date changes are subject to availability, tour operator approval, and applicable charges.
Any applicable operator cancellation fees, transportation charges, accommodation charges, service charges, or other non-refundable expenses will be deducted from the refund amount.
For bookings made through EMI or installment payment facilities, applicable EMI/service charges may be deducted from the refundable amount.
After successful cancellation, customers will be eligible for a refund only for the remaining refundable amount after deduction of all applicable charges.
Refunds, where applicable, will be processed through the same payment method/channel used for the original booking.

Visa processing fees and POTHIK service charges are non-refundable once the application has been submitted or processing has commenced.
Visa fees and service charges are non-refundable regardless of the outcome of the visa application, including visa refusal, rejection, delay, or withdrawal.
Once a visa application has been submitted to the relevant embassy, consulate, visa application center, or authority, cancellation or modification may not be possible.
Additional charges may apply for document corrections, re-submission, appointment changes, courier services, or other services requested by the customer.
Visa approval is solely at the discretion of the relevant embassy, consulate, or immigration authority. POTHIK does not guarantee visa approval.

Refund eligibility depends on the applicable airline, hotel, tour operator, visa authority, or service provider's terms and conditions.
Refund processing time may vary depending on the service provider, bank, payment gateway, card issuer, or other financial institution.
POTHIK will process eligible refunds after receiving and confirming the applicable refund amount from the relevant service provider.
Non-refundable fees, service charges, convenience fees, payment gateway charges, taxes, and other applicable deductions will not be included in the refundable amount.
Customers are advised to review the applicable booking-specific terms and cancellation policy before making payment.
POTHIK reserves the right to update or amend this policy when necessary to comply with service-provider requirements or operational changes.